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Privacy Policy

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1 . Introduction


Performance Home Health, LLC (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including when you interact with us via text message (SMS/MMS), our website, and other communication channels.

By using our services or providing your information, you agree to this Privacy Policy.
 

2 . Information We Collect
 

We may collect the following types of information:

  • Personal Information: such as your name, address, phone number, email address, and other contact details.

  • Health-Related Information: only as necessary to provide home health services, and always in compliance with applicable laws (including HIPAA, where applicable).

  • Communication Information: including text messages, emails, and call records exchanged with our staff.

  • Technical Information: such as your IP address, browser type, and interaction data when you visit our website.
     

3 . How We Use Your Information


We may use the information we collect to:

  • Provide and manage home health services;

  • Communicate with you regarding care, scheduling, or billing;

  • Send updates, appointment reminders, or health-related information;

  • Send informational or marketing text messages only with your consent;

  • Comply with applicable laws and regulations.

We will never sell, rent, or share your personal information with third parties for their marketing purposes.
 

4 . Text Messaging (SMS/MMS)


By providing your mobile number and opting in, you consent to receive text messages from Performance Home Health, LLC.

  • Message frequency may vary depending on your interaction with us.

  • Message and data rates may apply.

  • You can opt out at any time by replying STOP to any message.

  • For help, reply HELP or contact us directly using the details below.

  • We will not share your mobile information with third parties or affiliates for marketing or promotional purposes.
     

5 . How We Protect Your Information


We use appropriate technical and administrative safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure data storage consistent with HIPAA standards.
 

6 . Data Retention


We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
 

7 . Your Privacy Rights


You may:

  • Request access to or correction of your personal information;

  • Withdraw consent to receive text messages or other communications;

  • Request deletion of certain information, subject to applicable legal requirements.

To exercise your rights, contact us using the information below.
 

8 . Contact Us


If you have any questions about this Privacy Policy or our data practices, please contact:
 

Performance Home Health, LLC
Address: 800 East Campbell Road Suite 399 Richardson, Texas 75081
Phone: (214)764-7942
Email: info@performancehh.com
Website: www.performancehh.com
 

9 . Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Effective Date: [01/01/2020]
Last Updated: [10/01/2025]

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